Clients
If the staff are not happy, why would the customers be happy?
If staff feel proud of the job they do and happy with the company they work for, the consumer will pick up on this. This is the principal that the popular retail guru Mary Portas attempts to convey in her TV work. It usually works.
Recent projects have included things as mundane as making sure staff in a restaurant chain approve a new uniform they are being asked to wear or making certain that breakdown repair teams have the tools they need in their van. However. both of these projects have produced results that produce a greater pride in the work that is being done and how the staff feel about their employer.
Sometimes, of course, surveys are used to test reactions to structural change, management performance etc.
Whatever your information needs, we have the skills to ensure that your survey is carried out with sensitivity and discretion.
Staff surveys can also be part of the internal evaluation process, using such techniques as 360-degree assessments.